Refund Policy

Refund Policy Overview

At Pinnacle Elevion Consult, we are committed to delivering exceptional learning experiences, skill-building opportunities, and professional resources. Our refund policy is designed to balance customer satisfaction with the operational integrity of our services. We aim to address refund requests fairly while maintaining accountability for the resources we provide.

Eligibility For Refunds

Timeframe for Refund Requests:

Refunds are only eligible within 7 days of purchase.

2. Access Limitation:

Refunds are applicable if less than 10% of the purchased course or resource has been accessed.

3. Documented Concerns:

Refund requests must include a detailed reason for dissatisfaction

Specific Policy Details

A. Online Courses:

Refunds are granted for pre-recorded courses only if technical issues prevent access, and these remain unresolved for 72 hours after being reported.
For live sessions, refunds are not provided once the session begins.

B. Subscription Services:

Subscriptions can be canceled to avoid future charges, but payments for completed billing cycles are non-refundable.
Access will remain available until the subscription period ends.

C. Skill Development Programs:

Due to their exclusive nature, skill acquisition programs are non-refundable once materials or demonstrations are accessed.

D. Special Education and Digital Resources:

Digital downloads and customized materials are non-refundable after access or delivery..

Non-Refundable Fees

The following charges are not eligible for refunds:

Fees for personalized or expedited services.

2. Administrative or processing fees.

3. Certification costs for completed courses.

Exceptions and Alternative Solutions

While our refund policy is strict to ensure fairness, exceptions may be made in unique cases such as:

Services that do not match the description provided at purchase.
Technical errors or system failures on our platform that hinder access to purchased materials.

In lieu of refunds, we may offer alternative solutions like:

Course credits for future use.

Technical support to resolve issues.

Content exchanges for equivalent courses or resources.

How to Request a Refund

To initiate a refund, please follow these steps:

Visit our website and navigate to the “Support” or “Refund Request” section.
Complete the refund request form, providing all required details and documentation.
Submit the form for review.

We will review your request and respond via email within 5-10 business days. Approved refunds will be processed to the original payment method within 7-14 business days.

Our Commitment to Quality

We take pride in offering high-quality educational content and training. If you experience challenges with any of our services, we encourage you to contact our support team before requesting a refund. We are happy to explore alternative solutions that ensure your satisfaction and success.